In-House Cleaning Staff vs. Hiring A Commercial Cleaning Service

Commercial Cleaning

Maintaining a clean and hygienic business environment is crucial for ensuring employee productivity and overall workplace health. As an office manager, business owner, or facility manager, you might be weighing the benefits of employing in-house cleaning staff versus hiring a commercial cleaning service. In this blog, we will explore the advantages and disadvantages of both options, providing you with practical advice to make the best decision for your business. At Doing Better Cleaning, we aim to help you find the most cost-effective and efficient cleaning solution tailored to your needs.

Cost Considerations

Cost is often a primary factor when deciding between in-house cleaning staff and a commercial cleaning service. Employing in-house staff involves not only salaries but also benefits, training, and the cost of cleaning supplies and equipment. According to a study by ISSA, the average annual cost of employing a full-time janitor in the US is around $30,000, excluding benefits and training. In contrast, hiring a commercial cleaning company can sometimes be more cost-effective as they provide their own trained staff, supplies, and specialized equipment. A study by the Cleaning Management Institute found that outsourcing cleaning services can reduce costs by up to 25%.

Quality And Consistency of Cleaning

The quality and consistency of cleaning are crucial for maintaining a professional and hygienic environment. In-house staff may be more familiar with the specific needs and routines of your business, but a commercial cleaning service typically offers a higher level of expertise. Commercial cleaners are trained to handle various cleaning challenges and use specialized equipment that ensures a thorough cleaning process. According to a survey by the Building Service Contractors Association International (BSCAI), 70% of businesses reported higher satisfaction with the cleaning quality provided by outsourced services compared to in-house staff.

Flexibility And Scalability

Another consideration is the flexibility and scalability of the cleaning service. In-house staff may be limited in their ability to handle increased cleaning demands during peak times or special events. In contrast, a commercial cleaning service can easily scale their services up or down based on your needs. This flexibility can be particularly beneficial for businesses that experience fluctuating cleaning requirements. According to a report by Facility Executive, businesses that outsourced their cleaning services reported a 30% increase in operational flexibility.

Impact On Employee Productivity And Morale

A clean and well-maintained work environment significantly impacts employee productivity and morale. In-house cleaning staff can sometimes lead to disruptions during business hours, affecting the workflow. Conversely, commercial cleaners often work outside regular business hours, minimizing interruptions. Additionally, a consistently clean workplace can boost employee morale, as it reflects a company’s commitment to their well-being. A study by the American Society of Interior Designers found that employees in clean and well-maintained offices reported a 20% increase in productivity and a 15% boost in morale.

Expertise And Specialized Equipment

One significant advantage of hiring a commercial cleaning service is access to their expertise and specialized equipment. Commercial cleaners are trained to use advanced cleaning techniques and equipment that can effectively tackle stubborn dirt and germs. This level of expertise ensures a more thorough cleaning, which can be particularly important in high-traffic areas and workplaces requiring stringent hygiene standards. According to the Cleaning Industry Research Institute (CIRI), businesses that used commercial cleaning services reported a 35% improvement in cleanliness and hygiene.

Practical Scenarios And Recommendations

While both in-house and outsourced cleaning solutions have their benefits, certain scenarios may make one option more suitable than the other. For smaller businesses or those with specific cleaning needs, in-house staff might be more practical. However, larger businesses or those with complex cleaning requirements may benefit more from the expertise and scalability of a commercial cleaning service. For instance, a small office with minimal cleaning needs might manage well with an in-house janitor. At the same time, a large corporate building with high foot traffic would benefit from the advanced equipment and trained staff of a commercial cleaning company.

Common Misconceptions

There are several misconceptions about both in-house and outsourced cleaning solutions:

  • Personalized Service: One common myth is that in-house staff always provide more personalized service. While in-house staff may be familiar with your specific needs, a reputable commercial cleaning service can offer tailored solutions to meet your requirements.
  • Cost: Another misconception is that outsourcing is always more expensive. As discussed, outsourcing can often be more cost-effective due to the efficiency and expertise of professional cleaners.
  • Quality: Some believe that in-house staff can match the quality of professional cleaners. However, commercial cleaners bring specialized training and equipment, often producing superior cleaning outcomes.


Choosing between in-house cleaning staff and a commercial cleaning service involves carefully considering various factors, including cost, quality, flexibility, and impact on employee productivity. At Doing Better Cleaning, we understand the importance of maintaining a clean and healthy workplace. We are here to provide expert advice and high-quality cleaning solutions tailored to your business needs. Contact us whether you opt for in-house staff or hire a commercial cleaning company, the key is ensuring that your workspace remains clean and productive.